Please check Delivery and Shipping Policy for full information.

Please check our Returns and Refunds Policy for full information.

You can securely pay for your orders using a credit/debit card or PayPal.

Credit/Debit Card
We accept major cards, including Visa and Mastercard. All card details are encrypted to guarantee a safe checkout experience.

PayPal
You can also pay via PayPal, a trusted online payment platform. Simply select PayPal at checkout and follow the instructions.

With these flexible options, you can shop confidently knowing your transactions are safe, simple, and secure.

Once your order is placed and dispatched from our company, a tracking number will be generated and sent to you via email. Please ensure to check your inbox for this email, and don't forget to check your spam or junk folder, just in case.

Stay Updated
With the provided tracking number, you can easily monitor the status of your delivery. Simply click on the tracking link provided in the email to view real-time updates on the whereabouts of your package.

Contact Us
If you encounter any issues with tracking your order or have any questions, please feel free to reach out to our customer service team. We're here to assist you every step of the way.

info@fersudesigns.com

If you have any further questions or need more information about our products or company, we're here to help.

Contact Us
Reach us anytime through our website contact form or directly by email at info@fersudesigns.com.

We're Here to Assist You
Whether you need product details, help with an order, or simply want to know more about our brand, we’re happy to assist. Our team is dedicated to giving you the support you need.

Thank you for your interest in Fer&Su Designs—we look forward to hearing from you!

Some of our products are eco-friendly and sustainably made. We make sure to include this information in the product description, so you’ll always know which items meet these standards.

Photos on our website are for illustration purposes only. As many of our products are personalised or made from natural materials, small variations in colour, texture, or engraving may occur. For items with custom printing or embroidery, slight differences in colour shades or placement may also appear. These variations are normal and make each product unique.

We make every effort to show product colours as accurately as possible. However, colours may appear slightly different depending on your screen settings or device. In addition, as some items are personalised or made from natural materials, small variations in shades or finishes may occur. These differences are normal and part of what makes each product unique.

Yes, absolutely! If you have a specific idea in mind, please get in touch with us. You can contact us directly via our website chat or by email at info@fersudesigns.com and we’ll be happy to discuss your custom design.

For bulk enquiries, please contact us directly via our website chat or by email at info@fersudesigns.com. We’ll be happy to discuss your needs and let you know if a discount may be possible for your order.