For orders within the EU (except Ukrania and Russia, due to the current war situation) and UK, you can expect your items to arrive within 2-5 days.

Customers in the USA, Canada, Japan, and New Zealand can anticipate delivery within 3-9 days. For destinations such as Australia, Brazil, and China, delivery times may extend from 6-20 days.

Please note that while we strive to ensure timely delivery, external factors beyond our control, such as customs clearance procedures and local postal services, may occasionally cause delays. Rest assured, we work tirelessly to minimize any disruptions to your delivery experience.

Should you have any queries or require further assistance regarding your delivery, please do not hesitate to reach out to us via email at info@fersudesigns.com. Our dedicated customer service team is here to assist you every step of the way.

Thank you for choosing Fer&Su Designs. We look forward to serving you!

Return Policy for Personalised Products

At Fer&Su Designs, we take pride in creating unique and personalised products tailored to your specifications.

Due to the personalised nature of our items, returns are not possible. Read refunds.

Refunds
Refunds will only be issued if the product does not meet the specifications as advertised or if it arrives damaged. In such cases, please contact our customer service team within 14 days of receiving your order to initiate the refund process.

Contact Us:
If you have any questions or concerns regarding your order, please don't hesitate to contact our customer service team. We're here to ensure your satisfaction with every purchase.

info@fersudesigns.com

You can securely pay for your orders using either a credit/debit card or PayPal.

Credit/Debit Card
We accept major credit and debit cards, including Visa and Mastercard. Rest assured that your card details are encrypted and protected to ensure a safe transaction.

PayPal
Alternatively, you can choose to pay using PayPal, a trusted and secure online payment platform. Simply select the PayPal option at checkout and follow the prompts to complete your purchase.

With these flexible payment methods, you can shop with confidence knowing that your transactions are secure and convenient.

Once your order is placed and dispatched from our company, a tracking number will be generated and sent to you via email. Please ensure to check your inbox for this email, and don't forget to check your spam or junk folder, just in case.

Stay Updated
With the provided tracking number, you can easily monitor the status of your delivery. Simply click on the tracking link provided in the email to view real-time updates on the whereabouts of your package.

Contact Us
If you encounter any issues with tracking your order or have any questions, please feel free to reach out to our customer service team. We're here to assist you every step of the way.

info@fersudesigns.com

If you have any further questions or need more information about our products or company, we're here to help.

Contact Us
You can reach us via our contact form on the website, or directly by email at: info@fersudesigns.com.

We're Here to Assist You
Whether you're seeking product details, assistance with an order, or simply want to learn more about our company, feel free to get in touch. Our dedicated team is committed to providing you with the support you need.

Thank you for your interest in Fer&Su Designs. We look forward to hearing from you soon!